cd33 Terms & Conditions — Know Your Rights

These Terms apply to all visitors, registered users, and any other persons who access or use the cd33 platform, whether via web browser, mobile browser, or any other means. The cd33 platform provides online casino games, live dealer tables, sports betting, and related entertainment services to eligible adult users.

Access to the cd33 platform is provided on an "as available" basis. cd33 reserves the right to suspend, restrict, or terminate access to any part of the platform at any time and for any reason, including for scheduled maintenance, emergency repairs, or regulatory compliance measures, without prior notice and without liability to any user.

These Terms must be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any other document published on cd33, these Terms shall take precedence.

cd33 reserves the right to modify these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of the changes. We recommend reviewing these Terms periodically.

To access the full range of cd33 services, you must register a personal account. The following conditions apply to all account registrations:

• Minimum Age: You must be at least 18 years of age. cd33 does not permit persons under 18 to register or use the platform under any circumstances.
• One Account Per Person: Each individual may hold only one registered account on cd33. Opening duplicate or multiple accounts — whether under the same name, address, payment method, device, or IP address — is strictly prohibited and will result in permanent account closure and forfeiture of any associated balances.
• Accurate Information: You must provide complete, accurate, and truthful information at the time of registration, including your full legal name, date of birth, residential address, and active mobile number. Providing false registration information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. cd33 accepts no liability for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure.
• Geographic Eligibility: cd33 is intended for players located in Bangladesh. It is your responsibility to ensure that online gaming is lawful in your jurisdiction before registering an account.

cd33 reserves the right to decline any registration application or close any account at its sole discretion, including where it has reason to believe that the eligibility conditions set out above have not been met.

cd33 operates a Know Your Customer (KYC) verification process in accordance with responsible gaming and anti-money-laundering best practices. All users may be required to complete identity verification at the following stages:

• Prior to processing any withdrawal above ৳10,000;
• Where cd33 suspects that a user's account details are inaccurate or fraudulent;
• Where a user's activity triggers an internal risk-management review;
• At any time, at cd33's sole discretion.

Acceptable identity documents include a valid National Identity Card (NID), passport, or birth certificate. Proof of address may be required in the form of a recent utility bill, bank statement, or similar official document issued within the last three months. Proof of ownership of the payment method used (e.g., a screenshot of the registered bKash or Nagad account) may also be requested.

cd33 will process all submitted KYC documents within five (5) business days. Withdrawals will be held pending verification completion. Failure to provide requested documents within fourteen (14) days of the request may result in account suspension.

All documents submitted are handled in accordance with our Privacy Policy. cd33 does not share KYC documentation with third parties except where required by applicable law.

All financial transactions on the cd33 platform are denominated in Bangladeshi Taka (BDT). The following rules govern deposits and withdrawals:

4.1 Deposits

• Minimum deposit: ৳500 per transaction.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Deposits made via bKash, Nagad, Rocket, and Upay are credited to your cd33 account balance instantly upon successful confirmation from the payment provider.
• cd33 does not charge any deposit processing fees. Any fees imposed by the payment provider on their end are outside cd33's control.
• Deposits made using payment methods not registered in the user's own name may be declined and returned.

4.2 Withdrawals

• Minimum withdrawal: ৳1,000 per transaction.
• Withdrawals are processed to the same payment method used for the original deposit wherever possible.
• Standard processing time is within four (4) hours of approval, subject to KYC requirements being met.
• cd33 reserves the right to request additional verification before approving any withdrawal.
• Withdrawals will not be processed to third-party accounts. The registered payment account must belong to the same individual as the cd33 account.
• cd33 reserves the right to impose withdrawal limits on any account as a responsible gaming measure or in response to unusual account activity.

4.3 Currency & Exchange

All account balances, bets, winnings, and bonuses are expressed in Bangladeshi Taka (BDT). cd33 does not offer multi-currency accounts. Any currency conversion costs incurred by payment providers are the responsibility of the user.

cd33 offers various promotional bonuses to both new and existing players. All bonuses are subject to the following general conditions unless superseded by the specific terms attached to a named promotion:

• Wagering Requirement: All bonuses carry a default wagering requirement of 20x the bonus amount. For example, a ৳1,000 bonus must be wagered ৳20,000 in total before any associated winnings can be withdrawn.
• One Active Bonus: Only one bonus may be active on a player's account at any given time. A bonus must be completed or forfeited before a new one can be claimed.
• Game Contribution: Different game categories contribute differently towards wagering requirements. Slots typically contribute 100%; live casino games and table games may contribute 10%-25%; sports bets may contribute 50%-100% depending on the specific promotion. Contribution percentages for each game type are displayed within the relevant promotion detail page.
• Bonus Expiry: Unless otherwise stated in the specific promotion terms, bonuses expire 30 days from the date of issuance. Expired bonuses and any associated winnings generated solely from expired bonus funds will be forfeited.
• Maximum Bonus Win: Unless a promotion specifies otherwise, the maximum amount that may be withdrawn from bonus-derived winnings is ৳50,000 or 5x the bonus value, whichever is lower.
• Abuse Prevention: cd33 reserves the right to void any bonus and cancel associated winnings if it has reasonable grounds to believe that a player has exploited, abused, or attempted to circumvent the bonus system, including through the use of multiple accounts or by deliberately placing low-risk hedging bets.

cd33 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Players who have already claimed a bonus will not be retroactively affected by a change to the promotion terms.

The following rules apply to all wagering activity on the cd33 platform, including casino games, live dealer games, and sports betting:

• All bets are final once confirmed. Players are responsible for ensuring the accuracy of all bet selections before confirmation. cd33 is not liable for bets placed in error.
• Minimum and maximum bet limits are displayed within each game or sports market. cd33 reserves the right to adjust bet limits at any time.
• In the event of a technical malfunction or system error during a game round, the affected round may be voided and stakes returned. cd33's decision in such cases is final.
• cd33 uses Random Number Generator (RNG) technology certified by independent testing laboratories for all applicable games. Live dealer game outcomes are determined by physical equipment operated by trained studio personnel and are streamed in real time.
• For sports betting, all markets are settled in accordance with the official result published by the governing body of the relevant sport. In the event of postponement or cancellation of a sporting event, cd33's settlement rules (available on the sports betting section) shall apply.
• cd33 reserves the right to void any bet placed on an event where the outcome was already known at the time of placement, or where there is evidence of match-fixing or result manipulation.

The following activities are strictly prohibited on the cd33 platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances, and where applicable, referral to the relevant authorities:

• Fraud & Deception: Providing false registration information, using stolen payment credentials, or misrepresenting your identity in any way.
• Multi-Accounting: Operating more than one cd33 account, or assisting another person in doing so, to circumvent account-level restrictions or claim duplicate bonuses.
• Automated Play: Using bots, scripts, artificial intelligence tools, macros, or any automated system to interact with games, place bets, or otherwise operate an account without direct human input.
• Collusion: Coordinating with other players to manipulate game outcomes, particularly in live poker, Teen Patti, or other card games where the actions of multiple players affect outcomes.
• Exploitation of Errors: Intentionally exploiting software bugs, game errors, pricing errors, or any other technical anomaly to gain an unfair advantage. Any winnings generated through the exploitation of an error will be voided.
• Money Laundering: Using the cd33 platform to deposit, move, or withdraw funds that are derived from illegal activity, or using the platform as a vehicle for layering or integration of illicit funds.
• Chargebacks: Initiating payment chargebacks or disputes after funds have been used for wagering on the platform. Any account found to have initiated a fraudulent chargeback will be closed and the chargeback amount recovered from any outstanding balance.

cd33 is committed to promoting safe and responsible gaming. The platform provides the following tools to all registered users, accessible via the account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your account.
• Loss Limits: Set limits on the amount you can lose within a defined time period.
• Session Time Limits: Set maximum duration for individual gaming sessions, after which you will be automatically logged out.
• Cooling-Off Period: Request a temporary suspension of your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Request permanent or long-term exclusion from the cd33 platform. Self-exclusion requests are actioned within 24 hours and cannot be reversed for a minimum period of six months.

cd33 strongly encourages any player who believes their gambling habits are causing financial or personal difficulties to make use of the self-exclusion facility and to seek support. For further information and guidance, please visit our dedicated Responsible Gaming page.

cd33 reserves the right to proactively impose limits or suspend an account if internal monitoring systems identify patterns of play that suggest a player may be experiencing harm from their gambling activity.

All content on the cd33 platform — including but not limited to text, graphics, logos, icons, images, audio, video, game assets, software, and the overall design and layout of the website — is the exclusive intellectual property of cd33 or its licensed content providers and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cd33 platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Copying, reproducing, or distributing any platform content without prior written authorisation from cd33;
• Reverse-engineering, decompiling, or disassembling any software component of the platform;
• Creating derivative works based on any cd33 content or brand assets;
• Using the cd33 brand name, logo, or trademarks in any manner not expressly authorised in writing.

Any unauthorised use of cd33's intellectual property may result in civil or criminal liability. cd33 actively monitors and enforces its intellectual property rights.

To the fullest extent permitted by applicable law, cd33's total liability to any user in connection with these Terms or the use of the platform shall not exceed the total amount deposited by that user in the thirty (30) days immediately preceding the event giving rise to the liability.

cd33 expressly excludes liability for:

• Any losses arising from interruptions, delays, or errors in the platform caused by events beyond cd33's reasonable control, including but not limited to internet outages, power failures, third-party service disruptions, or force majeure events;
• Any indirect, consequential, special, or incidental losses, including loss of profits, loss of data, or loss of opportunity;
• Any losses arising from a user's failure to comply with these Terms, including losses resulting from account compromise due to inadequate password security;
• The accuracy, completeness, or timeliness of information displayed in sports betting markets, where such information is sourced from third-party data providers.

Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

cd33 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on cd33, you consent to the collection and processing of your personal data as described in the Privacy Policy.

cd33 will not sell, rent, or disclose your personal data to third-party marketers. Data may be shared with payment processors, KYC verification service providers, and regulatory or law enforcement authorities where required by applicable law.

Players have the right to request access to, correction of, or deletion of their personal data held by cd33 at any time by contacting our support team at [email protected].

cd33 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, cd33 will post the updated Terms on this page with a revised effective date. Where practicable, cd33 may also notify registered users of significant changes via on-site notification or email.

Your continued use of the cd33 platform after any amendments have been published constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must immediately cease using the platform and contact support to close your account and withdraw any outstanding balance.

These Terms shall be interpreted and governed in accordance with generally accepted principles of international online gaming law and the internal policies of cd33. Players agree that any dispute arising from these Terms or from use of the platform will be submitted to cd33's internal disputes resolution process in the first instance.

If a dispute cannot be resolved through cd33's internal process, the parties may agree to refer the matter to a mutually acceptable independent arbitrator. cd33's decisions regarding the interpretation of game rules, bet settlements, bonus eligibility, and account actions are final and binding in the absence of demonstrable technical error on cd33's part.

Players acknowledge that online gambling may be subject to local laws in their jurisdiction and are solely responsible for ensuring their compliance with those laws. cd33 makes no representations regarding the legality of its services in any specific jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the cd33 platform, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from within the cd33 platform after logging in
• Response Time: Email queries are responded to within 24 hours; live chat average first response is under two minutes

For matters specifically related to responsible gaming, deposit limits, or self-exclusion, please visit our dedicated Responsible Gaming page for direct access to the relevant tools and guidance.